Last updated on March 21, 2025
These Terms of Service (“Terms”) constitute a legally binding agreement between you and TellMe (“we,” “us,” or “our”) regarding your access to and use of the TellMe platform, available at jointellme.app and any related services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
TellMe is a feedback collection platform designed to help organizations gather honest, actionable insights while ensuring anonymity and psychological safety for employees. The platform enables the collection, analysis, and management of feedback through various features including anonymous feedback collection, AI-driven analysis, and insight generation.
You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
If you register for an account as an administrator on behalf of an organization, you are responsible for managing user access, ensuring compliance with these Terms by all users, and controlling the collection and use of feedback within your organization.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.
All rights, title, and interest in and to the Services, including all intellectual property rights therein, are and will remain our exclusive property. Nothing in these Terms shall be construed as granting you any right, title, or interest in our intellectual property.
Any feedback, suggestions, ideas, or recommendations you provide regarding the Services (“Feedback”) may be used by us without any obligation to compensate you, and you hereby grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into our Services.
You agree to use the Services in compliance with all applicable laws, regulations, and these Terms.
You shall not:
When using the feedback collection features, you agree not to submit or encourage the submission of:
Any content you submit to the Services (“User Content”) remains your property. However, by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such User Content for the purposes of providing and improving the Services.
Our collection and use of personal information in connection with the Services is governed by our Privacy Policy, available at jointellme.app/privacy.
While we design our Services with anonymity features, absolute anonymity cannot be guaranteed. Administrators should use the Services responsibly and refrain from attempting to identify individuals based on feedback content.
Our Services include features powered by artificial intelligence, including AI insights, analysis, and summarization. When you use these features, your data may be processed by third-party AI service providers as described in our Privacy Policy.
The Services may integrate with or enable access to third-party services. Your use of such third-party services may be subject to additional terms and conditions from those providers.
Our Services are offered on a subscription basis. Access to certain features and functionalities requires payment of subscription fees as outlined on our website or in a separate order form or agreement.
Subscriptions will automatically renew for successive periods unless canceled prior to the renewal date. You authorize us to charge your payment method for all fees due.
All fees are exclusive of taxes. You are responsible for all taxes associated with your use of the Services, except for taxes based on our net income.
Fees are non-refundable except as required by law or as expressly stated in these Terms.
We will retain your information, including User Content and feedback data, for as long as your account is active or as needed to provide you with the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we may delete or anonymize your information after a reasonable period, unless legal requirements prevent us from doing so.
These Terms will remain in effect until terminated by you or us.
You may terminate these Terms by discontinuing use of the Services and closing your account.
We may suspend or terminate your access to the Services at any time for any reason without notice, including if we believe you have violated these Terms.
Upon termination, your right to access and use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WHILE WE DESIGN OUR SERVICES TO PROMOTE ANONYMITY, WE DO NOT GUARANTEE COMPLETE ANONYMITY OF FEEDBACK OR THAT ADMINISTRATORS OR OTHERS CANNOT IDENTIFY THE SOURCE OF SPECIFIC FEEDBACK BASED ON CONTENT OR CONTEXT.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES SHALL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OR USING THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
You agree to defend, indemnify, and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services.
These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law principles.
If you are an EU consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good faith negotiations. If such negotiations fail, all disputes shall be resolved by binding arbitration in Warsaw, Poland, except that you may assert claims in small claims court if your claims qualify.
ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR WE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). For more information about how we protect your data and your rights under the GDPR, please refer to our Privacy Policy.
For users in the United States, we comply with applicable state and federal data protection laws, including the California Consumer Privacy Act (CCPA) where applicable. For more information about your rights under US data protection laws, please refer to our Privacy Policy.
We reserve the right to modify these Terms at any time in our sole discretion. If we make material changes to these Terms, we will provide notice through the Services or by other means. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
These Terms constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.
No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control.
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.